حذف الحساب والبياناتAccount & Data Deletion

Introduction

This page explains how to request deletion of your account and personal data from the SmartTrip app, whose Google Play package identifier is me.shokry.smarttrip. The app is developed and operated by SmartTrip, based in Hail, Kingdom of Saudi Arabia.

As a registered user, you may request deletion of your account and its associated personal data at any time. The sections below describe how to submit a request, what data is deleted, what limited records may be retained to meet legal obligations, and the timeframe within which we action your request.

How to request deletion

You can request account and data deletion through any of the following methods — choose whichever suits you:

1. From inside the app: Open the SmartTrip app, go to Profile / Settings, select Delete account, and follow the confirmation steps. This option deletes your entire account.
2. By email: Send a message from your registered account email address to [email protected] with the subject “Delete my account”. Sending from your registered email helps us verify your identity.
3. Via WhatsApp: Message us at +966 55 285 8382 (local 0552858382) and request account deletion, including the name and email address linked to your account for verification.

We may ask for a simple verification that you own the account before deletion is carried out, to protect you against any unauthorised request. Account and data deletion is completely free.

What data is deleted

When your request is actioned, we permanently delete the personal data associated with your account, including:

• Account data: full name, email address, phone number, and password (already stored hashed with bcrypt and not recoverable as text).
• Your booking data: selected trip, schedule/date, number of travellers, optional notes, and the booking contact details (name, phone, and email) tied to your account.
• Login sessions and access tokens (Sanctum) for your device, so you are signed out of the app.

What may be retained and why

We may retain booking and transaction records for a limited period after account deletion, in order to meet our legal, tax and accounting obligations in the Kingdom of Saudi Arabia.

• Retention is limited to what the law requires and is not used for marketing or any other purpose.
• We may also keep minimal technical records (such as request logs) for security and service reliability for a limited period.
• Once the legally required retention period ends, these records are deleted or anonymised so they can no longer be linked to you.

This is done in line with the Saudi Personal Data Protection Law (PDPL) and applicable regulations in the Kingdom of Saudi Arabia.

Timeframe

We action deletion requests within a maximum of 30 days of receiving and verifying the request. Some of the records described above may remain retained only to the extent required by law.

Security & privacy

All data is transmitted over an encrypted connection (HTTPS/TLS). We do not sell your personal data, we do not use third-party advertising SDKs, and we do not track your precise location. Your data is shared with trip operators and guides only as needed to fulfil a booking, with hosting and service providers, and with authorities where legally required. For more detail, see our Privacy Policy.